Privacy Policy

Effective Date: 01/01/2023

Medvive Healthcare Technologies Ltd. ("Medvive", "we", "our", or "us")is committed to protecting the privacy of our users. This Privacy Policy informs you of our policies regarding the collection, storage, processing, use, and disclosure of personal information when you use our platform and services ("Services").

By accessing or using Medvive's Services, you agree to the collection and use of information in accordance with this policy. The personal information we collect is used to provide and enhance the Services we offer. We do not share your information with third parties except as described in this Privacy Policy.

1. What Data Do We Collect?

Personal Identifiable Information

• Name, date of birth, gender, phone number, email address, home address, profile picture.
• Physical data such as height, weight, and blood type.
• Medical details such as smoking status, alcohol consumption, diabetes, hypertension, cholesterol, and blood sugar levels.
• Health history, symptoms, medications, vitals, and any data you input into our system.

Billing Information

• Payment-related data such as credit/debit card information, city, and state.

Clinician & Partner Information

• Professional details, contact information, and any practice-related affiliations.

2. How Do We Collect Your Data?

You provide Medvive with your data directly when you:

• Register or use our platform.
• Book appointments or fill out medical history.
• Participate in surveys, provide feedback, or contact support.
• Use features such as vital tracking or chat/video consultations.
• Apply for job opportunities or partnerships with us.

We may also receive data indirectly through integrations with third-party services or APIs that you opt into, such as Google APIs, diagnostic labs, or insurance providers.

3. How Do We Use Your Data?

A. To Deliver our Healthcare Services

• Facilitate patient intake, diagnosis, and follow-up.
• Connect you to healthcare professionals and retrieve health data.
• Provide chat and video-based consultations.
• Generate and manage prescriptions, lab requests, and referrals.
• Offer health education and preventive care resources.

B. For Administrative and Operational Purposes

• Maintain and secure user accounts.
• Process transactions and provide customer support.
• Communicate updates, service alerts, and policy changes.
• Improve our platform, enhance user experience, and ensure safety.

C. Marketing and Communications

• Send health tips, promotions, or product updates (only with your consent).
• Run email or in-app campaigns relevant to your health interests.

D. Legal and Compliance

• Enforce our terms and fulfill legal obligations.
• Detect and prevent fraud or security breaches.

4. How Do We Protect Your Data?

• Data is encrypted using Secure Socket Layer (SSL) technology.
• Access to personal data is restricted to authorized personnel only.
• All transactions are securely processed by certified payment gateways.
• Regular vulnerability scans and security assessments are conducted.

5. How Do We Store Your Data?

Your information is retained only as long as necessary to:

• Deliver our Services.
• Comply with legal, regulatory, and operational obligations.
• Resolve disputes and enforce agreements.

6. When Do We Share Your Data?

• With Your Clinician or Practice: Data is shared only with those involved in your care.
• With Third-Party Partners: Shared only as needed to deliver our services (e.g., labs, pharmacies).
• Legal or Business Transfers: Only if required by law or during mergers/restructuring.

We will never sell your data to third parties.

7. Your Privacy Choices

Email & Notifications

• You can unsubscribe from marketing emails anytime.
• Transactional and service-related emails will still be sent.

SMS & Push Alerts

• Used for authentication, health reminders, and appointment alerts.
• You can disable these in your device settings (opt-out not recommended).

Do Not Track (DNT)

Our platform does not currently respond to DNT browser settings.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at: hello@medvive.com.ng or call 09115931225.