Terms and Conditions

1. Our Services

• Virtual Medical Consultations
• Telehealth Support
• Health Information & Resources
• Prescription Services
• Referral Services

2. Acceptance of Terms and Conditions

By accessing or using the Medvive website and services, you agree to abide by and accept all the terms and conditions outlined herein.

3. Modifications to Terms and Conditions

Medvive reserves the right to modify these terms at any time. Continued use of our services after changes constitutes your acceptance.

4. Privacy Policy

Please review our Privacy Policy, which also governs your use of the Services.

5. Age Restriction

Medvive‘s services are intended for individuals aged 18 and above. Parental or legal guardian consent is required for users under 18.

6. Medvive‘s Role in Your Healthcare Experience

Medvive facilitates connections with licensed healthcare professionals but does not provide medical care directly. All medical decisions are made by the Clinicians and Practices.

• The timeliness of responses
• Canceled or missed appointments
• Any medical advice, diagnosis, or treatment provided
• The quality or cost of care
• Any injury, loss, or damages from using the Services

6.2 Communication & Responsibility

Clinicians or Practices may send you messages, reports, or emails regarding your health and treatment. It is your responsibility to monitor and respond to these communications. Medvive is not responsible for any consequences resulting from:

• Your failure to read or respond to messages,
• Missed medical instructions,
• Delayed or undelivered communications due to network issues or incorrect notification settings.

6.3 Your Relationship with Medvive

While Medvive does not provide medical services, by using our platform, you establish a customer relationship with us to access technology-enabled healthcare services. As part of this, you may share personal and health-related information, which we handle in accordance with our Privacy Policy.

7. Limited Use and Availability

Our Services may be subject to state or federal regulations and may change from time to time due to changes in applicable regulatory requirements. In some cases, the Services may not be the most appropriate way for you to manage your health and wellness or communicate with a healthcare provider.

For example, certain conditions may require an in-person visit or a different provider. You may be notified if a submitted issue is inappropriate for the platform, along with next steps.

8. User-Provided Information

By submitting information to Medvive, you affirm that it is accurate, current, and not related to any third party. You are responsible for maintaining the confidentiality of your account credentials and notifying us of any unauthorized access.

9. Intellectual Property

9.1 Ownership

Except where explicitly stated, all content on the Medvive website is the exclusive property of Medvive and protected under copyright and intellectual property laws.

9.2 Use and Reproduction

You may not use, reproduce, or distribute any content without our express written consent.

10. Termination of Services

Medvive reserves the right to terminate or suspend your access to our services, at our discretion and without notice, for any violation of these terms or any reason we deem appropriate.

11. Disclaimers and Limitation of Liability

The Services are provided "as is" and "as available" without any warranties. Medvive disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment.
• Warranties from the course of dealing, trade usage, or performance.
• Guarantees that services will be uninterrupted, secure, or error-free.

Medvive is not responsible for the accuracy, completeness, timeliness, or relevance of any information. All information is educational and not a substitute for professional care.

Medvive is not liable for:

• The quality or outcomes of treatment provided via the Services,
• Missed, delayed, or unfulfilled appointments,
• Losses or damages from relying on platform information.

12. Indemnification

You agree to indemnify, defend, and hold harmless Medvive and its affiliates from any claims, damages, or liabilities arising from:

• Your use of the Services,
• Your submitted content,
• Your violation of these Terms.

Medvive reserves the right to assume exclusive control of such defense, at your expense, if required.

13. Dispute Resolution

In the event of any dispute, controversy, or claim arising from or related to these terms and conditions, both parties agree to seek a resolution through negotiations between parties. If a resolution cannot be reached through negotiations, the parties shall appoint a mutual arbitrator. If parties cannot agree on an arbitrator, the Nigerian Institute of Chartered Arbitrators shall choose an independent arbitrator who may initiate arbitration proceedings in accordance with the rules and regulations of Nigerian Institute of Chartered Arbitrators, and the decision of the arbitrator shall be final and binding.

14. Data Security

We implement reasonable administrative, technical, and physical measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is completely secure. By using our Services, you acknowledge and accept that we cannot guarantee absolute security, and you agree to use our Services at your own risk.

15. User Conduct and Responsibilities

1. General Conduct

• Respectful Behavior: Users must behave respectfully and professionally toward Clinicians and other users. Disrespectful language, harassment, or inappropriate behavior will lead to termination of account.
• Compliance with Laws: You agree to comply with all applicable local, state, and national laws while using the platform.
• Accurate Information: You are responsible for providing accurate and complete health information during consultations and updating your profile as necessary.

2. Use of Platform

• Account Responsibility: By submitting information to Medvive, you affirm that it is accurate, current, and not related to any third party. You are responsible for maintaining the confidentiality of your account information, including your username and password. If you suspect unauthorized access to your account, you must notify us immediately.
• Single-User Account: Each user is allowed only one account. Sharing accounts or using another person's account is prohibited.
• Prohibited Activities:
  • Fraudulent or deceptive activities.
  • Using the platform for non-medical purposes or illegal activities.
  • Attempting to gain unauthorized access to any part of the platform or any other user's data.

16. User-Generated Content

Medvive may allow users to post content on our platform. You understand and agree that any user-generated content may be viewed by others, and we are not responsible for the content‘s accuracy, legality, or completeness. We reserve the right to remove or edit user-generated content without notice.

17. Intellectual Property

1. Ownership

Except where explicitly stated, all content on the Medvive website is the exclusive property of Medvive and is protected by copyright and other intellectual property laws.

2. Use and Reproduction

You may not use, reproduce, or distribute any content without our express written consent.

18. Limitation of Liability

1. Disclaimer of Warranties

To the extent permitted by law, we disclaim all warranties, express or implied.

2. Indirect or Consequential Damages

We shall not be liable for any indirect, consequential, or special damages arising from the use of our services.

3. Data Security

While we take reasonable measures to protect user data, we cannot guarantee the security of your personal information. You agree to use our services at your own risk.

19. Termination of Services

Medvive reserves the right to terminate or suspend your access to our services, at our discretion and without notice, for any violation of these terms and conditions or for any other reason we deem appropriate.

20. Governing Law

These terms and conditions are governed by the laws of Nigeria, and any disputes arising from or related to these terms shall be subject to the dispute resolution clause as provided.

21. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information. Your use of Medvive'sservices indicates your acceptance of our privacy policy.

22. Contact Information

If you have any questions or concerns regarding these terms and conditions or our services, please contact us at hellomedvive@gmail.com.